This is the third of three presentations in our Learn Camp series. (Even if you're not participating, feel free to join us!) Recordings of the previous 2 presentations are on the website.
“We just installed a new enterprise social network! That means everyone is going to collaborate, share, and learn from one another, right?” Not so much …
Plenty of companies, especially those with big IT resources, already have multiple tools with “social capabilities” deployed throughout the organization. However, blogs are empty, comment aren’t being added, nothing is getting “liked,” and statuses are unknown. Despite the technology, many organizations just don’t experience any of the benefits that are promised with “social learning.” If social sharing is the new norm and everyone is on Facebook, Twitter, or Instagram, why don’t these behaviors easily translate into the workplace?
Kaplan Higher Education Group’s L&D team asked the same question in 2011. While the company had 5 existing platforms with social capabilities, information remained painfully siloed and tacit knowledge was locked inside the heads of the best performers. During the past 3 years, the organization has reimagined its application of social technology and transformed the way information is shared across the company.
We’ll examine Kaplan’s application of social tools in 5 key areas: onboarding, interdepartmental collaboration, tacit knowledge, performance support, and training events. We’ll discuss the simple ideas the L&D team used to overcome common barriers to social sharing and break down harmful organizational silos.
During this webinar, we’ll focus on:
Assessing your organization’s readiness with regards to the behaviors and mindsets necessary to maximize the benefits of social technology
Shifting away from an event-based communication and training mindset through the application of contextual, real-time social learning and performance support
Overcoming common barriers to the introduction of social tools and sharing behaviors
- Applying social tools in specific, meaningful ways to overcome existing organizational challenges and support key business objectives
Director of Learning Development at Kaplan Higher Education
JD Dillon is the director of learning technology and development at Kaplan Higher Education Group, where he leads the development of training content and the application of learning technology. JD has successfully introduced new ways to help Kaplan employees and leaders in call center environments across the organization learn through scalable technology, including the use of virtual delivery, open courses, media-enhanced training, and social performance support. Using his ability to link organizational knowledge, on-the-job performance behaviors, technology, and storytelling, JD also spent time during his 15-year career designing and implementing learning and operational strategies for the Walt Disney Company and AMC Entertainment.