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  • Moving Beyond Training – Performance Experience Design and a Case Study of Assurant’s Learn Anywhere Experience

Moving Beyond Training – Performance Experience Design and a Case Study of Assurant’s Learn Anywhere Experience

  • 24 Feb 2022
  • 12:00 PM - 1:00 PM
  • Zoom Webinar
  • 97



As learning professionals, we aim to help employees do their best work. But if we’re honest with ourselves, there are many times where there’s a gap between the training we create and the performance of our end users; a gap between knowing and doing. Fortunately, new approaches are evolving in fields we collectively call “performance science,” leading us to design experiences in new ways that we call Performance Experience Design (or PXD).

PXD is an approach to designing experiences that sustainably change behavior. More than just Learning Experience Design or Design Thinking, PXD draws from those performance science to consider Lenses of Performance, focus on the work context, leverage social learning, build on the existing content in your organization, and more to drive results.

Partnered with Assurant, TiER1 put those PXD principles into practice to develop an action-based curriculum designed to facilitate experiences - not just knowledge acquisition - by giving learners opportunities to practice skills and behaviors while establishing routines and a support network from their own home through activities, tasks, challenges, and virtual instructor-led sessions. This designed experience allowed Assurant to hire talent outside of their geographic office locations through a scalable and 100% virtual onboarding experience – without sacrificing on quality standards or customer focus.

This webinar will introduce you to core elements of PXD, examples of how they might show up in your work, and examples of how they showed up in Assurant’s learning experience portal.

About our speakers:

Jon Lex (TiER1), Learning Strategist

Jon is passionate about the challenge of simplifying the complex and making useful tools or resources out of complicated content to bring order and effectiveness to the workplace.

He is a training and performance improvement professional with over 20 years of experience designing and developing educational training programs for a diverse range of industries, disciplines, and delivery platforms. He has a strong background in instructional design, multimedia development, audio and video production, graphic design, communications, and marketing.

Jon’s training material designs have been recognized by Brandon Hall Group Excellence Awards, the Pittsburgh Human Resources Association (PHRA), and the Pittsburgh CREATE Award for 2016 Best Communication Project.

Fun Fact: Jon tries to do all his own home improvement jobs.

Zac Ryland (TiER1), Learning Strategist

Zac Ryland is a Performance Experience Designer at TiER1 Performance who designs learning solutions such as eLearning modules, instructor-led training, and mobile learning. He has a passion for culture, engagement, and growing people. Drawing upon his experience teaching in K-12 classrooms as well as leading and coaching teachers, Zac combines his passion for culture and growing people with data, content, and methodology to produce strong results. Since joining TiER1, Zac has led clients from California to New York City on various initiatives to gamify change, drive engagement, and transform employee learning. He has presented as a facilitator for Macy’s and has built solutions for multiple clients including Delta, Aileron, P&G, Paycor, Vantiv, LensCrafters, E.W. Scripps, and more.

When Zac isn’t working with clients, you’ll find him taking up a day hike or singing along to every pop song from the 90s.

Toni Williams (Assurant), AVP Learning and Development

Toni is a leader of the functional training Center of Excellence at Assurant, Inc. a global provider of risk management products and services. Over the past 15 years, she has engaged in the design, development, and facilitation of leadership programs while further honing her expertise in learning and delivery for call centers.

Toni is passionate about partnering with executive and leadership teams to activate learning strategies focused on driving business results.

A mother of five children, Toni is also an avid golfer.

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