Most instructional designers and talent development professionals are adept at conducting needs assessments. However, they often face an uncomfortable client conversation when an assessment reveals that learning (or learning alone) will not address the needs they’ve uncovered. In this webinar, we’ll identify the three root cause categories which underlie business and performance results, only one of which is a reason to implement a learning solution. We’ll discuss root cause examples and both instructional and non-instructional solutions appropriate to each category. Finally, we’ll discuss a process for helping your client select the right set of solutions.
After attending this session, participants will be able to:
- Categorize root causes as External to the Organization, Internal to the Organization, or Internal to Individuals.
- Help clients select an appropriate set of solutions.
- Identify instructional and non-instructional solutions to address root causes
Dana Robinson Bio
Dana Robinson is a highly acclaimed consultant, speaker and author who specializes in the areas of performance consulting and strategic partnering. Dana currently is the Lead Performance Consultant with Handshaw, Inc., partnering with this firm to enhance and deepen the performance consulting and strategic partnering services this firm currently provides.
Dana, with her husband Jim Robinson, co-authored the first book on Performance Consulting which was published in 1995. They are acknowledged as bringing the performance consulting discipline into the day-to-day application and practice of people within the Human Resources, Talent Development and Organization Development fields.
Dana's research and consulting work spans more than 30 years. She founded and led the firm Partners in Change. While based in Pittsburgh they had an office in Toronto for many years and partnered with organizations throughout North America. With her global clients Dana also brought strategic partnering capabilities to people in Asia, Africa, Europe and South America.
Dana is the recipient of numerous awards including ASTD/ATD's Distinguished Contribution Award, the Thomas Gilbert Award from ISPI for Distinguished Professional Achievement and was inducted as a Fellow into the Leadership and Organizational Development Hall of Fame. With her husband Dana has co-authored seven books that have been collectively translated into more than two dozen languages.
Chris Adams Bio
Chris Adams is a performance consultant and instructional designer with over 20 years of experience helping clients engage people, apply processes, and implement technology to improve human and organizational performance. He is currently a senior consultant for Handshaw, Inc. in Charlotte, NC.
In 1999, Chris was co-inventor of Handshaw’s award-winning software, Lumenix – one of the first content-managed platforms for e-learning. He frequently writes and speaks on the topic of performance consulting and has facilitated educational sessions at regional and international conferences such as ATD ICE, Training, The Performance Improvement Conference, and the Coast Guard Human Performance Technology Conference.
Chris holds degrees in mass communication and instructional systems technology. He is currently a doctoral candidate in the Instructional Design and Technology program at Old Dominion University, where his research interests include applying new perspectives from design research to human performance technology.